I had a birthday celebration with my sister, and the front desk staff was welcoming, even sending a birthday treat to our room. The location was convenient, giving easy access to attractions. The mini-fridge was also a nice touch.

One night, we found a bug that might have been a bed bug, and the communication around it was poor. I didn't like the way the situation was handled, impacting our plans and time.

Consider asking for a quieter room away from the elevator. the noise levels can be disruptive during the night.

This place was super convenient! Just a quick walk to Times Square and a subway station nearby too. The room was cozy with a killer view of the city!

I had a fantastic time during my stay! The complimentary water bottles daily were a nice touch, and I really enjoyed the delicious pork chop dinner at the lobby bar. The cupcakes at check-in made the wait feel special! Definitely would return.

It was just a suitable option for a transient visit in New York with good value for cost. The breakfast included a full cooked menu, which was a nice surprise and a great start to our day. Make sure to check the check-in time as it wasn’t very smooth during our arrival.

The King Room was spacious and really comfy, more than I expected. It was pretty clean too, which I appreciated. The bed was great for sleeping after a long day out. The bathroom had everything I needed, although the air conditioning was a bit loud. Still, the room vibe was chill overall and felt secure with the key access.

comfortable stay but could improve some details

I found the King Room spacious with a comfy bed and nice pillows. The staff, particularly Monica and Kevin, were attentive and truly made me feel welcome.

Service was friendly, but the overall atmosphere felt a little flat at times.

I had a pleasant stay at the Four Points in New York. The check-in process was quick and efficient, which definitely set a positive tone for my trip. The staff at the front desk were friendly and genuinely helpful. My room was clean and the bed very comfortable, perfect for unwinding after exploring the city all day. I enjoyed having a mini-fridge in the room, making it easy to store snacks and drinks. The location couldn’t be beat. just a short walk to Times Square, and lots of dining options close by. However, I did notice some areas needing improvement. The housekeeping service wasn’t consistent. I found some hair on the bathroom floor that hadn't been cleaned properly. Also, the window in my room had a dirty streak, and I was surprised by the noise from the street outside. It made it difficult to sleep at times, especially in the early morning. Overall, a good stay, but cleanliness and soundproofing need attention.

The staff was friendly and helpful. I appreciated the included breakfast with amazing options like waffles. The location was perfect for reaching main attractions. Security features. A good experience.

I thoroughly enjoyed my stay at this hotel. The staff were exceptionally attentive and helpful, particularly in assisting me with my luggage and providing insightful local recommendations. The rooms were cozy and had everything I needed for a comfortable stay.

Service speed could be improved for senior guests.

I loved my stay here, especially with the free water bottles delivered daily and the cozy coffee machine in the room. The small gym was convenient for a quick workout, and I enjoyed relaxing in the lounge after a busy day. Just double-check your final bill as there was a small mix-up with breakfast charges, but it didn’t ruin my experience! 😊

Amazing location and comfy beds!

Had a fun 8-night stay! Super close to Times Square—literally a 30-second walk. Check-in was smooth, and our room was really comfy with a spacious shower and Smart TV. The pizza spot down the block was a lifesaver for quick bites. Just wish there were more dining options in the hotel. Overall, great experience!

Great location and friendly staff, but the elevators can be slow during peak times.